Firms are required to maintain
a business continuity plan that addresses the continuation
of key business functions in the event of a major business
disruption. Firms must also have available an outline of the
business continuity plan for its clients. ProFutures recognizes
that, although remote, the possibility of business disruption
due to various events does exist. We have had comprehensive
business continuity plans in place for many years that are
designed to minimize the impact of a major business disruption.
This notice summarizes those plans.
ProFutures’ Business Continuity Plan (the “Plan”)
identifies the core processes of our business and what actions
would need to be taken if an emergency affected one of those
core processes. The Plan also details how ProFutures would
respond to different disruption scenarios, including relocation
of our offices to a temporary facility. In the event of a
major business disruption, the Plan is designed to help us:
* protect our employees’ lives and office property,
* evaluate the disruption and determine the appropriate response,
* quickly recover from the disruption and resume operations,
* ensure that you, our client, always has access to your accounts,
* maintain communications between ProFutures and our employees,
regulators and you, and,
* protect our business and account records.
If a major business disruption were to occur, you would be
able to contact us at our toll free number, (800) 348-3601.
We would also keep you updated through our website at www.profutures.com.
The following describe disruption events of varying severity
and how ProFutures’ Business Continuity Plan is designed
to respond to them. These responses are subject to modification.
Any updates to this disclosure will be promptly posted on
our website. Alternatively, clients can request that an updated
disclosure be sent to them by mail.
A Firm-Only Business Disruption
In the event that ProFutures’ offices could not be used
due to physical damage, failure of technology or services,
or inability of employees to access the building, replacement
office locations are available for key employees to resume
critical office functions. Computer systems and duplicate
copies of customer account information are kept off-site and
available for use in case of a business disruption. We expect
that most critical functions would resume within one day,
most in just a few hours.
A Business District, City or Regional Disruption
In the event that a significant business disruption affects
the business district, city or region where ProFutures’
offices are located, we will transfer our operations to backup
facilities. Clients may experience a minor delay in reaching
us due to technology delays or other difficulties arising
from the transfer of operations. We expect that most core
office functions would resume within three days.
We are required to review the Plan at least annually and have
an updated disclosure available by request. In the event of
a significant business disruption, ProFutures is committed
to make every reasonable attempt to restore and maintain normal
service levels as soon as practicable.